“No Cancellations, No Returns, No Exchanges – Except in Case of Damage or Defect”

At Indian Artisans Studio, each piece is crafted with care and thoroughly inspected before dispatch. As a policy, we do not offer cancellations, returns, or exchanges once an order has been placed.

However, in the rare event that your order arrives with a manufacturing defect or is damaged during transit, we’re here to help.

Eligibility for Exchange – Damaged or Defective Items Only

To be eligible for an exchange due to damage or defect, please ensure the following steps are followed:

• Inspect your order at the time of delivery. If there is visible damage, please make a note of it on the delivery receipt or challan.

• Report the issue to our Customer Care team within 24 hours of receiving your order.

How to Report a Defect or Damage

Please reach out to us with the following information:

📞 Phone: +91 9625822979
🕐 Available Monday to Saturday, 10 AM – 6 PM IST
✉️ Email: indianartisansstudio@gmail.com

Kindly include:

• Your order number

• Your delivery address

• Photographs or video clearly showing the damage or defect

Our support team will evaluate your case and get back to you within 48 working hours with the next steps.